Question 1

How quickly does MorrowLatch follow up after a missed inquiry?

Accepted Answer

When a missed inquiry arrives through a connected channel, MorrowLatch starts the follow-up workflow using your configured business rules. The exact timing depends on the channel and settings, so we do not promise a one-size-fits-all response SLA.

Question 2

How do consent and opt-outs work?

Accepted Answer

MorrowLatch records whether a lead gave consent, blocks automated follow-up when consent is missing, and suppresses messaging after an opt-out. Calling-hour rules can pause eligible follow-up outside your configured window, and your team can review the policy and lead history.

Question 3

What does MorrowLatch ask to qualify a lead?

Accepted Answer

The workflow keeps the useful context together: the person’s contact details, inquiry, source, consent, service type, timeline, and budget range. Your team can then review the lead’s qualification, status, and urgency before deciding on the next move.

Question 4

What happens when a conversation is urgent or needs a person?

Accepted Answer

Urgent conversations stay visible in the team inbox so they can be reviewed promptly. MorrowLatch keeps the conversation history and flags the lead’s urgency; it does not hide a time-sensitive request behind an automated answer or claim to replace your team.

Question 5

How does appointment follow-up and handoff work?

Accepted Answer

Once a lead is qualified, your team can choose a real slot from the saved calendar availability and mark the lead booked. The appointment and follow-up history stay with the lead, while booked and urgent work remains visible in the pipeline and daily report.

The handoff, explained.

A useful answer is part of the workflow.